In today’s world of information, KASIKORNBANK PUBLIC COMPANY LIMITED (“KBank”) strives to offer excellent service to our customers. As our priority is to maintain the customer trust, KBank would like to present our policy to safeguard confidential information of our customers or individual who visits our website:
For visiting our website
You may visit our website and search for our products and services, check our rates, and read more about us. You are not required to give us any information about yourself, if you don’t want to register with KBank or receive additional information from us.
KBank is committed to continuous improvement of our website. We may use software tools to gather information about site visitors' browsing activities in order to target areas for improvement, gathered information may include date and time of visits, pages viewed, time spent at the site, browser types, internet service provider, and the site visited before and after KBank site.
We will also track browsing activities of customers who have accounts with KBank and who use our online banking and bill payment services. As part of our security procedures, KBank may use a "cookie" to authenticate a user's request. A "cookie" is information sent from a website to a visitor's computer while he or she is visiting the site. The cookies set by KBank will expire after online banking session.
Collection and Retention of Personal Information
Information regarding our customers is used solely in the legitimate conduct of our business, to deliver superior service and to design products and special offers that meet our customer's needs. Customer information will not be used, collected, or retained unless KBank has a legitimate business purpose to do so. We will collect personal information directly from you through requests for information, the application process, and value-added services that require personal contact with you. If you choose to provide personal information, such as address, e-mail, telephone and fax numbers, as well as demographic and customer identification, we will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards.
Our customer's information will be collected and retained during the course of a business relationship with you. For instance, when you send e-mail to KBank, we will retain the content of the e-mail, the e-mail address and our response in order to handle further questions which you may have, or necessary to follow-up, and to monitor how well we're responding to customer questions and concerns.
Disclosure of personal information
KBank does not and will not provide or sell your personal information to any third party for independent use. Further, we will not disclose your personal information to external organizations unless;
- You request or authorize KBank to do so, or
- The information is provided to help complete a transaction initiated by you, or
- The information is provided to a reputable credit bureau or similar information reporting agency, or
- The disclosure otherwise is lawfully permitted or required. KBank may be required, for example, to disclose information about our customers by a subpoena or court order. KBank may also be required to share this information with governmental regulatory authorities, such as banking examiners or the Internal Revenue Service, as authorized by applicable law.
KBank may make an agreement to assign the third-party service providers to develop and maintain KBank's transaction processing systems and provide other materials or services on KBank behalf. All third-party service providers working with or on behalf of KBank agree to safeguard our customer's information and must abide by applicable law. Whenever KBank employs other organizations to provide support services, they are required to conform to KBank's privacy standards as well.
KBank occasionally enters into joint marketing agreements and/or promotions with third parties in order to attract new customers. If you apply for an account with KBank as a result of such a promotion or offer, KBank reserves the right to confirm with the third party that you have opened an account with us.
Security Procedures to Protect Information
KBank maintains a strong security standard in order to help prevent against loss or unauthorized access to your personal information.
Maintenance of Accurate Information
KBank has the procedures to assure that your financial information is accurate, current, and complete in accordance with commercial standards. KBank also has the procedures to respond to your requests for a correction of inaccurate information in timely manner.